According to the software salespeople, “You’re going to love our software . . . it’s amazing.” According to your end-users, “Eyeroll.”

Now we agree that the latest planning software can be a great tool to drive your resiliency program forward. But the reality is that most of the actual planning work should be pushed out to the business units. This means they only interact with the software system one to three times a year. And instead of phone calls and emails headed your way, having a software training program (new user and refresher courses) for end-users will enable the business units to accomplish their planning tasks quickly and efficiently.